Terms of service

1. Overview

This website and social media platforms are operated by Felfel Journals. By accessing our website or purchasing through our website, Instagram, or Facebook, you agree to be bound by the following Terms of Service.

Felfel Journals operates in Egypt and the United Arab Emirates and ships worldwide.

2. Products & Services

Felfel Journals specializes in planners, notebooks, journals, and productivity-related items.

All products are subject to availability. We reserve the right to modify, update, or discontinue any product at any time without prior notice.

We make every effort to display product colors and details accurately; however, slight variations may occur due to screen settings or production batches.

3. Pricing & Payments

All prices are listed in the applicable currency shown on the website.

We reserve the right to change pricing at any time without notice.

Orders are processed only after full payment is received and confirmed.

International customers are responsible for any bank charges, currency conversion fees, customs duties, or taxes required by their country.

International orders are processed only after full payment is received and confirmed.

4. Shipping & Delivery

Orders are shipped from Egypt or the UAE, depending on stock availability.
Estimated delivery times are provided as a guide and may vary depending on the destination and courier service.
Felfel Journals is not responsible for delays caused by courier companies, customs clearance, or force majeure events.
Customers are responsible for providing accurate shipping details. We are not liable for orders lost due to incorrect addresses provided at checkout.

5. Returns & Exchanges

We accept returns on unused, unopened products within 3 days of delivery.

To be eligible for a return:

The item must be unused and in its original packaging.
Proof of purchase must be provided.

Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.

Refunds will be processed after inspection and approval.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos. We will assess the issue and arrange a replacement or refund where applicable.

7. Intellectual Property

All content, designs, logos, product layouts, images, and branding associated with Felfel Journals are protected and may not be copied, reproduced, or distributed without written permission.